FAQS

 

Where do you deliver? We deliver to Wangaratta addresses Monday-Friday from 1pm – 6pm (check map to see if we deliver to your address). If you’re not available to receive your delivery at home, we can deliver to your workplace – just fill out the address when you checkout!

What is the minimum amount I can order for delivery? Our minimum order is $30

What does delivery cost? FREE! All Nu Fruit home deliveries are free of charge

Can I have my order delivered to my house when im not there? Yes, please specify in the comments section where you would like the driver to leave your order (keep in mind the stock will not be in a cool box and the heat could affect it if left out too long)

Can I get a gift box sent to a friend? Absolutely! Just be sure to fill in the details with your friends name and address in 'delivery details' on checkout – and any further details in the comments section

What do I do if something isn’t correct in my order? Please contact our office immediately on online@nufruit.com.au or 03 5723 7200 and our staff will be able to help you through your issue

I don’t have a paypal account – how do I pay? Even though the option is only for Paypal, it will take you to a page where you can enter your credit card details and pay that way (no paypal account needed!)

What time do I need to place my order? 6pm the night prior for next day delivery (i.e place your order before 6pm Tuesday to receive it Wednesday)

What do I do with my empty Nu Fruit box? You can leave it out for collection with your next order

 

SHIPPING AND RETURNS POLICY

What can be returned? Any items that don’t meet your quality expectations or has been incorrectly sent can be returned. Please contact our office via phone 03 5723 7200 or email online@nufruit.com.au to arrange a credit to your account.

To make a claim under our Returns Policy, you must provide us with a valid receipt and notify us within 24 hours of purchase

Unfortunately, we cannot refund or exchange items for a change of mind. (We can’t guarantee the stock has been stored to correct temperatures, therefore making it unfit in regards to Health and Safety Regulations)